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Google offers no support for paid services to its customers

January 10th, 2009 Leave a comment Go to comments

If you are thinking of upgrading your Picasa Web Albums service to paid storage, be advised that Google offers no support at all even to paying customers.

All support links in their website turn around and lead you to their lousy “forums” which generate a few hundred messages per day from other customers in desperate need of support. Your only chance at getting any help for your paid services, even for billing matters, is to post in that lousy forum and expect some other user to try and answer you.

This situation hasn’t changed at all 1 year after I signed up for their paid storage plans. The auto-renewal of that service is also suposed to send you an email 30 days prior to expiration. I have 10 days left to meet the renewal and there’s no notification yet in my gmail inbox. If you happen to be charged automatically, you are probably out of luck to request a refund as you can’t contact the company you are paying for the service.

This is a huge point down for Google’s services.

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