Apple Unsuccesfully Tries to Silence Owner of Fiery iPod
Ken Stanborough, 47, was among the victims of an exploding iPod and legal ploys by Apple. Mr. Stansborough bought an iPod Touch for his 11-year-old daughter. When holding the iPod one warm day last month, it began to overheat. He states, “It made a hissing noise. I could feel it getting hotter in my hand, and I thought I could see vapour.”
The father resorted to playing hot potato with the iPhone, tossing it outside. He reports that “within 30 seconds there was a pop, a big puff of smoke and it went 10ft in the air.”
He contacted Apple, hoping for an apology, or at least a refund. After speaking with several departments, he spoke to an Apple executive on the telephone, however, they wouldn’t promise him a refund. According to the Times Online, he instead received a letter offering him a refund only if he signed some very restrictive legal terms.
Apple agreed to reimburse the £162 he paid at UK retailer Argos, but demanded that he “agree that you will keep the terms and existence of this settlement agreement completely confidential.” Violation of this gag-order, according to Apple, “may result in Apple seeking injunctive relief, damages and legal costs against the defaulting persons or parties.”